THE O/S CODE, WE BELIEVE
“In order to create an exceptional future, we need to develop projects that are committed to the environment, communities, highlighting local culture and promoting regenerative travel.”
We are part of this change, we will forge alliances between people and organizations who share the same ethos and practices.
Pumas at Patagonia - ph: Franco Bucci . Rewilding Argentina
We are a B Corp company
Onesixth Expeditions was born with a strong sustainable purpose aligned with the distinctive characteristics of B Corp, although its certification was obtained later on due to operating period requirements established by B Corp.
From the outset, we were committed to integrating business practices that had a positive impact on the environment and society. Although not initially certified, the company geared all its measurements and operations towards sustainability.
By travelling responsibly, you are choosing to respect and providing direct benefit to local people, their cultures, economies and the environment.
Penguins at bahía Bustamante Patagonia Eco Lodge. - ph: Bahia Bustamante
THE O/S CODE
Traveling with a positive impact
At Onesixth Expeditions we had an amazing opportunity to start a business with core values that would guide us for the years to come. We built a business that will create a positive impact for the local communities, wildlife and it is better for the planet.
All Onesixth Expeditions programs have triple impact policies, and we also adhere to the Sustainable Development program established by the United Nations.
By choosing to work with One percent for the planet, we are committed to donating at least 1% of all our profit, in collaboration with a local Argentinian organization that works on specific conservation of biological, ecological and cultural diversity projects.
Carbon Neutral Company, Road to Zero.
Our priority within environmental management is framed by the fight against climate change and the minimisation of the carbon footprint generated by the activity we carry out. In this line and from the beginning of Onesixth, we are firmly committed to measuring and offsetting greenhouse gas (GHG) emissions derived from the company’s operations.
Regenerating ecosystems, Betting on life.
We are proud to be committed to the global 1% for the Planet initiative.
As part of our environmental responsibility, we donate 1% of our profits to this organization, helping to support conservation projects that have a direct impact on biodiversity, ecology and cultural preservation. This collaboration reflects our ongoing commitment to being a company that not only delivers unforgettable experiences to our travelers, but also actively works to preserve and protect the destinations we explore.
This first year of profits, we collaborated with the ProyectoSub Foundation, a non-profit organization whose aim is to promote ocean culture.
Its first objective as a Foundation is to explore, document, study and communicate about marine environments, showing their biological diversity, highlighting their ecological, economic and social importance; then concern about changes in marine biodiversity, overuse of plastics, pollution, invasive species, climate change and overexploitation of natural resources, to motivate action out of concern. Finally, it actively promotes scientific research initiatives, environmental education, citizen science endeavors, and artistic expressions aimed at conserving marine ecosystems.
Keep steadily in mind that each organic being is striving to increase, that each at some period of its life, has the struggle for life, and suffers great destruction. The war of nature is not incessant. The vigorous, the healthy, and the happy survive and multiply….
Charles Darwin - Scientist / Naturalist / Explorer
Objetivo General de la Compañía – Onesixth Expeditions
Objetivo General de la Compañía – Onesixth Expeditions
Objetivo Estratégico
Establecer a Onesixth Expeditions como la empresa líder en Argentina en viajes de lujo sostenibles, de alto contacto y experienciales. Lo logramos ofreciendo experiencias excepcionales, personalizadas, y con un impacto medible en el medio ambiente y las comunidades locales.
Para alcanzar este objetivo, Onesixth Expeditions debe convertirse en una organización verdaderamente centrada en el cliente. Es decir, poner al cliente en el centro de todas las decisiones, procesos y experiencias. Esto permitirá generar mayor lealtad, más recomendaciones y rentabilidad a largo plazo.
Principios de una Cultura Centrada en el Cliente
1. Conocer Profundamente a Nuestro Cliente
Crear perfiles detallados de clientes (demográficos, comportamientos, valores, frustraciones).
Utilizar encuestas, entrevistas, bucles de retroalimentación y análisis de datos para entender motivaciones y necesidades.
Registrar preferencias e interacciones en un CRM para ofrecer un servicio personalizado.
En viajes de experienciales, no se trata solo del destino, sino del 'por qué' y 'cómo quieren sentirse' los clientes al llegar.
2. Incorporar la Orientación al Cliente en la Cultura
Hacer del 'cliente primero' un valor real de la compañía.
Celebrar internamente historias donde el equipo haya superado expectativas del cliente.
3. Diseñar Experiencias Integrales de Principio a Fin
Mapear todo el recorrido del cliente (desde el primer contacto hasta el seguimiento post-viaje).
Identificar los 'momentos de la verdad' donde nuestras acciones marcan la diferencia.
Garantizar transiciones fluidas entre equipos (ventas → operaciones → concierge → administración → seguimiento post-viaje).
4. Empoderar al Equipo para Actuar
Dar autonomía a los equipos para resolver problemas y personalizar experiencias. Reservas sobre $10k tenemos un presupuesto de $50 por pax para genera una sorpresa
Fomentar la comunicación proactiva—no esperar a que el cliente se queje.
Brindar capacitación en hospitalidad, escucha activa y recuperación del servicio.
5. Usar Datos para Personalizar
Utilizar CRM y comportamiento del cliente para ajustar recomendaciones y momentos de contacto.
Registrar preferencias como: alimentación, estilo de alojamiento, sensibilidad cultural, etc.
Anticiparse a las necesidades: “Sabemos que te encantó Patagonia, ¿te interesaría un trekking privado sobre glaciares?”
6. Crear Conexiones Emocionales
No solo entregar un viaje—crear una historia con significado.
Incluir sorpresas, detalles personalizados, o presentaciones con personas locales.
Demostrar cuidado genuino antes, durante y después del viaje.
7. Cerrar el Ciclo de Retroalimentación
Solicitar feedback, escucharlo con atención y actuar sobre él.
Contactar personalmente después del viaje para aprender.
Compartir aprendizajes con todo el equipo periódicamente.
8. Involucrar a Toda la Compañía
Ser centrado en el cliente no es sólo para equipos de ventas u operaciones—todos impactan la experiencia.
Compartir regularmente historias, retos y aprendizajes entre todos los departamentos.
Debemos:
• Permitir que el cliente sienta nuestra pasión local, pero filtrada a través de su perspectiva.
• Ofrecer co-creación—permitir que el cliente participe en el diseño de su experiencia, incluso antes de aterrizar.